Note: Please note that due to COVID-19 our phone service provider is experiencing call congestion across all Australian Telephone networks and some calls may not connect. Should this be the case, please use our enquiry form on our website and we will get back to you as soon as we can.
We are open for business and taking your safety and the safety of the community seriously. In order to carry out our services without risking the health of others or our team adhereing to current health guidelines which can be found in our COVID-19 Policies.
You can view our COVID-19 policies and procedures below.
AusDilaps wishes to inform you of the procedure and notification process in relation to the current outbreak of the Coronavirus. You may be aware that this virus has been affecting a number of countries overseas and has now been documented here in Australia.
The Coronaviruses are a large family of viruses that cause illness from the common cold to more severe diseases. Common symptoms of the virus can include fever, flu like symptoms (such as coughing, sore throat and headaches) and difficulty breathing.
We are committed to ensuring a healthy and safe working environment. As the Australian Federal Government has declared the Coronavirus situation as a pandemic, and in the interests of protecting all people working in our team, our clients, and residents, pleasure make yourself familiar with the following measures:
We want to make you aware of some preventative measures that all employees must familiarise themselves with and implement:
If you have had contact with someone who has been confirmed with Coronavirus:
If you are requested by management to take leave due to illness in relation to the above, you will have access to your leave accruals.
If are not requested by management to take leave, but would like to take leave at your own request, you are able to do so. Any leave taken will be deducted from your annual leave, or taken as unpaid.
If you would like to take leave, or are unsure whether you should take leave, please contact management to discuss your options.
When making a booking, and the day before the booking for confirmation, please ask the client to let us know if anyone at the residence is showing signs of being sick as the health and safety of our inspectors is top priority. If the answer is yes, please reschedule for a suitable time two weeks from this date. Once rescheduled, ring the day before to ensure all is okay to go ahead.
If the answer to any of the above questions is yes, do not schedule the inspection within the next 2 weeks and schedule it for a later date. Make a note for that property to call back the day before inspection to ensure there is no concern to proceed for the inspection.
Again, as per the above, when arriving at the site to carry out the inspection, please check with the resident if there is anyone at home who is sick or showing signs of being sick. If the answer is yes, we will get the admin team to ring and reschedule the appointment.
When arriving at the site to carry out the any property inspection
– Is anyone at home who is sick or showing signs of being sick at the property?
– If they are under quarantine due to Coronavirus suspection?
– Have they had someone came from overseas within the last two weeks?
If the answer to any of the above questions is yes, do not proceed with the internal inspection. Carry out the external inspection only and let them know we will need to reschedule the inspection and immediately inform the scheduling team to call them and reschedule the internal for another time.
If applicable, to draft the sitemaps try to make it outside of the property after inspection completed to not use your stationary which might be dropped in the property or need of using their furniture.
We thank you for your patience during this time
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